Return & Exchange Policy

TGMBabies & Co Return & Exchange Policy

 

At TGMBabies & Co, your satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange eligible items within 15 days of delivery.


Returns Eligibility:

  • Item must be unused, in original packaging, and in the same condition you received it.

  • Proof of purchase (order number) is required.

  • Certain items (such as personal care products, pacifiers, and feeding bottles) are non-returnable for hygiene and safety reasons.

 

How to Start a Return:

  1. Contact our Customer Care team at contact@tgmbabies.com within 15 days of delivery.

  2. Provide your order number and reason for return.

  3. We will send you return instructions.

 

Refunds:

  • Refunds will be processed to your original payment method once we receive and inspect your return.

  • Shipping costs are non-refundable.

 

Exchanges:

  • We will happily replace defective, damaged or incorrect due to an error on our part, items at no extra cost.

  • Exchanges are subject to stock availability.

 

Important:

We cannot accept returns without prior authorization. Unauthorized returns will not be processed.